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FREQUENTLY ASKED QUESTIONS

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What is your return policy? How many days do I have to return an item?

We will accept items in their original condition for a refund of the purchase price when accompanied by the original invoice.

Full-price items must be returned within 14 days from the date of delivery. Where provided, any designer packaging, including authenticity cards, leather tags and dust bags should be included with the return.

Items that have been worn, used, altered or damaged will not be accepted.

We reserve the right to refuse return of any item that does not meet the above return requirements.

A confirmation email will be sent once we have processed the refund. Refunds may only be issued in the same form as was utilised for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.


How do I return an item?

Easy-to-follow return instructions are included with each shipment. We recommend shipping returned via registered mail for tracking purposes. We will not assume responsibility for reimbursement or compensation in the event that return packagings are lost, stolen, mishandled or damaged.


Are delivery charges refundable?

Shipping charges, any taxes and custom duties incurred will not be refunded.


Additional Information

All items which are not sold on full price and fall under any of the following categories: On Sale, Special Offer or any other discounts where original prices are reduced, the shipping charges, any taxes and custom duties incurred will not be refunded.

All items are individually quality checked at the point of dispatch. If you receive a damaged or faulty item, please contact us immediately.

Items sold in sales or at special offer prices cannot be returned.

Please note that slight variations may occur on the collections, as each piece is handmade. Therefore, colors and embellishments may slightly vary and cannot be classed as a return.